Shipping Policy

Last Updated: October 19, 2026

At Qenmavo, we aim to provide a clear and convenient shipping experience for every customer. This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, tracking information, and delivery-related assistance.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our estimated order processing time is 1–3 business days, excluding weekends and applicable public holidays.

During periods of high order volume, promotional events, or unexpected operational delays, processing may take longer than usual.

Once your order has been processed and dispatched, you will receive shipping information when tracking details are available.

2. Shipping Rates and Free Shipping

Qenmavo offers free standard shipping on qualifying orders.

Free Shipping on Orders of USD $40 or More

Orders with a merchandise subtotal of USD $40 or more, including exactly USD $40, qualify for free standard shipping.

Orders below USD $40 may be subject to shipping charges. Any applicable shipping fees will be displayed during checkout before you complete your purchase.

Unless otherwise stated, the free shipping threshold applies to the merchandise subtotal after applicable discounts and before shipping charges and taxes. If a promotion specifies different eligibility conditions, the terms of that promotion will apply.

Free shipping applies to standard shipping only unless otherwise specified. Additional shipping services, if offered, may incur extra charges.

3. Estimated Shipping and Delivery Time

Our estimated delivery schedule is as follows:

• Order Processing: 1–3 business days.

• Estimated Transit Time: 12–15 business days after dispatch.

• Estimated Total Time: 13–18 business days, including processing and transit.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs procedures, and other circumstances beyond our reasonable control.

Business days exclude weekends and applicable public holidays. Transit time begins after the order has been processed and handed over to the shipping carrier.

4. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing your order details.

When tracking information becomes available, we will provide it by email or through the order tracking service available on our website.

Please allow time for the carrier to scan and update the tracking information after dispatch. Tracking updates may not appear immediately.

If your tracking information has not updated for an extended period, or you have questions about your shipment, please contact our customer service team with your order number.

5. Shipping Address and Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, state or region, postal code, and contact details where required.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch; however, changes cannot be guaranteed once an order has been processed or shipped.

Qenmavo is not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided at checkout, to the extent permitted by applicable law.

6. Shipping Delays

Although we aim to meet the estimated delivery times stated in this policy, delays may occur due to circumstances such as:

• Carrier service interruptions or operational delays.

• Severe weather or other transportation disruptions.

• Customs inspections or clearance procedures, where applicable.

• Public holidays or seasonal shipping peaks.

• Incorrect or incomplete delivery information.

• Other events beyond our reasonable control.

If a significant delay occurs, please contact our customer service team. We will review the available tracking information and assist where reasonably possible.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

7. Lost, Damaged, or Incorrect Orders

If your order appears to be lost, arrives damaged, or contains an incorrect item, please contact us with your order number and a description of the issue.

For damaged or incorrect products, photographs of the packaging and items may help us assess the situation more efficiently.

We will review your inquiry and explain the available next steps in accordance with our applicable policies and consumer protection obligations.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that a change or cancellation can be made after an order has entered processing or has been dispatched.

If an order is canceled and payment has already been collected, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

9. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us.

Store Name: Qenmavo

Official Website: https://qenmavo.com/

Website Operator: WESTERNGFRD EAGLE INC

Business License Entity: WESTERNGFRD EAGLE INC

Registered Address: 314 TARTAN DR, JOHNSTOWN, CO 80534, United States

Customer Service Email: service@qenmavo.com

Customer Service Phone: +1 959-215-1452

For faster assistance, please include your order number and the email address used during checkout.

Thank you for shopping with Qenmavo.

Qenmavo — Thoughtful Tools for Everyday Living.